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Date/Time

Date(s) – Tuesday, June 3, 2014
2:00 pm – 5:00 pm

Location

Santander

Category(ies)


The Institute of Operational Risk England and Wales Chapter is pleased to invite its members to join an afternoon seminar and discussion on the topic of Risk and Incentives.

What are the risks to customers from financial incentives of the sales personnel? Are Operational Risk Departments involved in reviewing staff performance schemes and providing input into compensation decisions? What motivates good behaviours, and what encourages inappropriate behaviours?

We are delighted to have four very interesting speakers address the subject from different perspectives. Jacqui Boyd and Natalie Duranton, FCA, will summarise the findings of the thematic work completed by the FCA into financial incentives which assessed whether firms are managing risks to consumers (full text of the thematic review can be found here: http://www.fca.org.uk/firms/being-regulated/meeting-your-obligations/firm-guides/systems/risks-to-customers-from-financial-incentives). Jennifer Moodie, Santander, will provide practitioner’s perspective on how Operational risk inputs into the development of culture and performance of the organization, and David Royston-Lee, chartered business psychologist, will talk about engaging the hearts, heads and minds of the employees.

We are very grateful to Santander for hosting this event, at 100 Ludgate Hill, EC4M 7RE.

Please find the program below and use the link to register.

14:00 Registration
14:15 Jacqui Boyd, Manager and Natalie Duranton, Financial Incentives Team, FCA
15:05 Jennifer Moodie, Director, Operational Risk, Santander UK
15:40 David Royston-Lee, Chartered Business Psychologist
16:15 Panel and group discussion
16:45 Close

The event is free to IOR members. There will be a £50 charge to non-members.

Location: 100 Ludgate Hill, EC4M 7RE
Date:  Tuesday 3rd June 2014
Time:  14:00 for 14:15 start – 17:00

It is anticipated that this will be a popular session and there are a limited number of spaces therefore you are encouraged to register as soon as possible.

We look forward to welcoming you on June 3rd!