Jennifer is currently Director, Operational Risk and CF28 for a major UK retail bank. This means leadership of all aspects of Governance, Operational Risk Framework , appetite, culture, toolsets and reporting across the UK based group. As a consultant prior to this she worked on delivering training and advisory work in Operational Risk under her own consulting and a consultancy specialising in Operational Risk and Control business transformation programmes wholesale banking operations.
As both a line and programme manager in several roles in the Operations divisions and also regionally responsible for Business Continuity Management and Disaster Recovery running firmwide drills and command centres, Jennifer brings a broad understanding of all aspects of Operational Risk across a Financial Services firm. As a consultant, Jennifer has worked in North America, Asia, Mainland Europe and Africa, and so had a good understanding of global as well as regional specific issues. Jennifer focused on market risk as a consultant and creating new market risk VAR measures, including designing one of the first versions of activity based costing to maximise the efficiency and return on capital of all areas of investment banks.
Jennifer is a Professional member of the Institute of Operational Risk and full Member of the Chartered Institute for Securities and Investment where she worked with the creation of the CISI Operational Risk qualification syllabuses and has a keen interest in education and training in Operational Risk.