Stephen Murgatroyd – Director Operations and Membership Services

Stephen began his career in finance in the building society sector, working for three national societies and spending most of that time in the front line as a District Manager running groups of branches. It was here, whilst underwriting mortgages and personal credit, hiring staff and managing all the other aspects of a profit centre, that an interest in operational risk management was born. This was followed by a Post Graduate MSc course in Ergonomics, Human Factors & HCI which introduced a formal view of operational risk management, as practiced in the safety critical domains, particularly in the design of such systems. Following qualification, Stephen entered the domain of System Development and worked with financial services consultancies and then with Lehman Brothers designing socio-technical business systems for mortgage origination etc., before going freelance.

Stephen joined the IOR in 2008. He is also a member of The ifs School of Finance, The Institute of Ergonomics & Human Factors and The Chartered Institute for IT (BCS) and is a committee member of the BCS Financial Services Specialist Group. Stephen is now managing the Membership System for the IOR which has recently been redesigned and upgraded.

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